99.5% Uptime Guarantee
We realize that your web site and Email needs to be available 24/7/365. That’s why we offer our 99.5% uptime guarantee.
30-day Money Back Guarantee
All hosting plans have a no risk 30-day money back guarantee. Rest assured you will be satisfied with our services.
Our anti-spam service, DNS, and other critical information is queued at multiple locations. If needed, we can quickly move your site to another location.
Backup Power Protection
Should we lose power, your site will keep running. The data centers have diesel generators, and battery backup.
Full Month of Backups
All servers are backed up nightly and have one month of backups available.
Disk Drive Mirroring (RAID)
All servers are designed to keep running continuously 24/7. All hard drives are mirrored, so, should one hard drive fail, the server keeps running without interruption.
Telephone and Email Support
Our technical support is prompt and helpful. In addition, we offer telephone support to resolve tough issues.
Comprehensive Help Desk
Our help desk includes many knowledge base articles, customer service blog, glossary, and online tutorials to help you with your web site.
With POP3 and IMAP support, our servers work with all of the popular Email clients including: MS Outlook, MS Outlook Express, Thunderbird, Eduora, Apple Mail, and Macintosh Entourage.
24/7 Security Monitoring
Our network, and servers are monitored 24/7. If problems arise we usually resolve them before customers ever realize the problem. Our software is updated quickly to prevent hackers from exploiting known vulnerabilities.